Refund Policy
Last Updated
September 15, 2026
Overview
At Kidsofmoon, we aim to provide a clear and transparent return process for our customers. This Return & Refund Policy explains the conditions, procedures, and requirements for requesting returns and refunds for purchases made through our website.
30-Day Return Window
Customers may request a return within 30 calendar days from the date the order is delivered. Return requests submitted after this period will generally not be accepted unless otherwise required by applicable law.
Return Eligibility Conditions
To be eligible for a return, items must meet the following conditions:
- The item must be unused and not show signs of wear, damage, or alteration.
- The item must include original packaging, accessories, and any included components where applicable.
- A valid order confirmation or proof of purchase is required.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at hello@kidsofmoon.com with your order number and relevant photos showing the issue.
After reviewing the information provided, we will work with you to determine an appropriate resolution, which may include a replacement or refund where applicable.
How to Request a Return
To request a return, please follow these steps:
1. Contact our customer support team at hello@kidsofmoon.com with your order number, the item you would like to return, and the reason for your request.
2. Our team will review your request and provide return instructions if the return meets the applicable requirements.
3. Pack the item securely and return it according to the instructions provided. We recommend using a trackable shipping method.
Return Instructions & Address
Please contact us before sending any return package. We will provide the appropriate return instructions after reviewing your request.
Please do not send returns directly to the address below before receiving return instructions. Packages sent without prior communication may not be identifiable or may experience delays in processing.
Return Address
2406 Auburn Dr, Cocoa, FL 32926, United States
Return Shipping Costs
For standard returns due to personal preference, change of mind, or ordering the wrong item, customers are responsible for return shipping costs.
If a return is caused by receiving an incorrect item, a defective product, or damage during delivery, Kidsofmoon will review the situation and provide appropriate assistance regarding return shipping where applicable.
Restocking Fees
Kidsofmoon does not charge any restocking fees ($0.00) for eligible returns.
Inspection and Refund Process
Once a returned item is received, we will inspect the item within 1–3 business days. After completing the review, we will notify you regarding the approval status of your refund.
If approved, the refund will be issued to your original payment method.
After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing your order. We will make reasonable efforts to assist with cancellation requests before the order enters shipment preparation.
Once an order has been shipped, cancellation may no longer be available and the order must be handled according to our return procedure.
Contact Information
If you have questions regarding our return and refund procedures, please contact us:
Store Name
Kidsofmoon
Website
https://www.kidsofmoon.com/
Email
hello@kidsofmoon.com
Phone
+1 321-395-8788
Business Address
2406 Auburn Dr, Cocoa, FL 32926, United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM（ET）